1. What is the size of the Jacket?

• One size only. Dimensions (Length x Width x Sleeves ) 25 x 23 x 27 inches
• Please allow 1-3cm differences due to manual measurement. Also, with the placement of the embroidery please allow 1-3cm differences. Thank you.

2. Will the item be available outside the pre-order period?

• No, this collection is on a pre-order basis and will be produced in limited quantities. 

3. What is your return/exchange policy?

• All of our items are made with utmost care and are subject to multiple checks before packing to ensure quality. In the event that a return/exchange is needed, please reach out to us at hello@superiorson.com and we'll be glad to assist.

IMPORTANT NOTE: Returns/exchanges due to 'change of mind' is not allowed.

4. Will the other collections (ETERNAL, EXCLUSIVE, ETC.) be available for purchase?

• No other items from other collections will be made available at this time. 

1. How do I place an order?

• Visit our site on the scheduled pre-order date, add the item to your cart, and check-out.

2. Is there a limit to how many items I can purchase?

• Due to packing and shipping limitations and to avoid hoarding, we are imposing a limit on how many items can be ordered at a time. 1 item per order only.

3. Will I receive a confirmation once my order has been processed?

• Yes, you will receive order updates via e-mail, including order confirmation.

4. Can I still change/cancel my order once it's confirmed?

• Once your order is placed, the information is sent to our production team to make sure we get the item out to you as soon as we can. That said, we are not allowing changes or cancellations to confirmed orders. All sales are considered final. 

5. What payment methods are available?

• We accept Debit/Credit cards, Gcash, and GrabPay via PayMongo only.

6. Is there a limit to how much payments can be sent to your Gcash account?

• Payments via Gcash will now be made via PayMongo and should no longer have any wallet limits.

7. Do you offer COD?

• We are not accepting payments via COD at this time to ensure the safety of customers and couriers by employing contactless delivery. This is also to avoid any further delays in delivery and minimize unnecessary handling/transport due to repeated delivery attempts that may impact the quality of our items.

8. Who should I reach out to for payment issues?

• Our helpful partners at PayMongo are ready to assist you with your payment concerns. You may send them an email or utilize their various support channels to report an issue.

1. Do you ship internationally?

• Yes, we ship internationally, but we suggest using a local address for your order to avoid paying a high international shipping fee.

2. How are shipping fees calculated?

• Shipping fees are automatically calculated upon checkout based on package weight and delivery address. Please note, however, that shipping fees for international orders will be determined upon ship-out and will be sent via e-mail separately. Please allow us time to have the best rates computed for you.

5. I'm ordering from overseas but want to avail local shipping, can I have it shipped to a relative/friend in the Philippines?

• Yes, please make sure to indicate the correct delivery address upon checking out.

6. How soon can I receive my orders?

• You may expect your orders 4 to 8 weeks after you place your order.

For other questions/concerns, drop us an email at hello@superiorson.com and one of our team members will get back to you as soon as possible.